Dedicated agents
Agents who work as part of your team, in your tools and on your schedule. You manage the work, we handle hiring, payroll and replacements.
BPO and offshore teams for US companies
Still hiring for that role? We can staff it offshore, or run the whole function for you.
A US company with our own teams in Nairobi, Dakar, Cape Verde, Accra and Addis Ababa. Dedicated agents in your tools, or a fully managed team, working your hours.
- US-basedYou contract and are invoiced in the US
- 14 yearsin language services
- 170+languages supported
- 5 hubsNairobi, Dakar, Cape Verde, Accra and Addis Ababa
- US hoursYour time zone, your schedule
Two ways to work with us
Fully managed (BPO)
We run the function for you, with our own supervisors, QA and reporting. You set the targets, we deliver them.
Roles we fill
Cut the cost of work that doesn't bring in revenue, without lowering the quality your customers see.
Multilingual customer support
French, Portuguese, Wolof, Swahili, Kinyarwanda, Kirundi, Somali and other African languages, with or without English. Phone, email and chat.
Back-office support
Bookkeeping and accounting support, data entry, order processing and scheduling.
Level 1 tech support
First-line troubleshooting, ticket triage and clean handoffs to your engineers.
Lead follow-up
Fast replies to inbound leads, qualification and booking calls for your sales team.
What one full-time role costs
Hourly cost for a full-time customer support role.
| Option | Hourly | Monthly (173 hours) | Per hour vs US hire |
|---|---|---|---|
| US hire, median wage | $21.53 | about $3,730 + taxes and benefits | - |
| Alfa agent, English required | $8.50, all-inclusive | about $1,470, all in | about 60% less |
| Alfa agent, no English needed | $6.50, all-inclusive | about $1,130, all in | about 70% less |
US figure: median hourly wage for customer service representatives, US Bureau of Labor Statistics, May 2025. US employers also pay benefits and payroll taxes on top of wages; our rates include everything.
How it works
- 01
Call
15 minutes on the role, hours, languages and tools.
- 02
Shortlist
Screened candidates in 7 days. You interview and choose.
- 03
Pilot
A 2-week pilot on your real work before you commit.
- 04
Scale
Add seats or languages as volume grows.
Questions
Who are the team members?
Dedicated staff employed by Alfa and working from our own offices in Nairobi, Dakar, Cape Verde, Accra and Addis Ababa. They work only on your account.
Do agents need to speak English?
Only if your work requires it. Agents serving customers in French, Portuguese, Wolof or other languages without English start at $6.50 an hour. English-capable agents are $8.50.
What hours do they cover?
US business hours in your time zone, with evenings and weekends available.
What if someone isn't a fit?
We replace them at no charge.
How do you protect our data and quality?
Every team member signs an NDA, and our QA team reports to you weekly.
Is there a minimum?
One seat is enough to start. After the pilot, it's month to month with 30 days' notice.
Do you offer Spanish?
Our BPO teams focus on French, Portuguese, English and African languages.
Have a role open right now?
Tell us about it in 15 minutes. We'll tell you what it would cost to staff it offshore or run it for you.
Book a 15-minute call